Welcome to Costumes Party Store! We’re here to make your party planning as fun and stress-free as possible. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t see what you’re looking for, feel free to reach out to our friendly team at [email protected].

Product Questions

What types of costumes and party supplies do you offer?
We specialise in licensed costumes and party essentials for all ages! From Disney Princesses and Barbie to 80s, 90s, and 00s icons, plus themes like Addams Family and Alice in Wonderland. We also have accessories, banners, and costumes for babies, toddlers, and adults—everything you need to create a magical celebration.
Are your products officially licensed?
Yes! All our costumes and party supplies are quality-licensed products, ensuring authenticity and fun for events like Book Week, Halloween, or themed birthdays.
Do you have items for babies and toddlers?
Absolutely! Our “Baby & Toddlers” section includes adorable costumes in colours like Baby Blue and Baby Pink, designed for little ones to join the party safely and stylishly.

Shipping & Delivery

Where do you ship, and how long does delivery take?
We ship globally from South Dudley, Australia! Orders are processed in 1-2 business days. For delivery: Standard Shipping (via DHL or FedEx) takes 10-15 days after shipping for $12.95, and Free Shipping (via EMS on orders over $50) takes 15-25 days. Note: Some parts of Asia and remote areas may not be available due to logistics.
Can I track my order?
Yes! Once your order ships, we’ll email you a tracking number so you can follow its journey right to your doorstep.
What if I need my items urgently?
Choose our Standard Shipping option for faster delivery. We recommend ordering early to account for processing and transit times, especially during peak seasons like Halloween.

Returns & Support

What is your return policy?
We want you to love every item! You can return products within 15 days of delivery for a hassle-free refund or exchange. Just contact us at [email protected] to start the process.
What if my item is damaged or incorrect?
We’re sorry to hear that! Reach out to our support team immediately, and we’ll quickly resolve the issue with a refund or replacement.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and easy checkout.
Do I need an account to place an order?
No, you can checkout as a guest! However, creating an account lets you track orders faster and enjoy future promotions.

General Questions

Are you based in Australia?
Yes! We’re located at 68 Mills Street, South Dudley, AU 3995, and we ship worldwide to bring the party to everyone.
Can I get help with party planning?
Of course! Our team is here to assist with any questions—just email us. We love helping you create unforgettable celebrations with our complete party solutions.

Thank you for choosing Costumes Party Store—where we bring every celebration to life! Start shopping now and make magical memories.

68 Mills Street, SOUTH DUDLEY, AU 3995

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