✨ Welcome to Costumes Party Store’s Shipping & Returns information! ✨
We’re dedicated to making your costume shopping experience magical and hassle-free. Whether you’re planning a themed party, Halloween celebration, or any special event, we’re here to ensure you get your perfect costume in time and love how it looks!
🚚 Shipping Information
Order Processing Time
We work hard to get your costumes ready for their debut! All orders are processed within 1-2 business days after payment confirmation. During peak seasons (like Halloween), processing may take slightly longer, but we’ll keep you updated!
Shipping Methods & Timeframes
We offer two shipping options to suit your party planning timeline:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipping
- Best for: When you need your costumes relatively quickly
- Tracking: Included with all standard shipments
Free Shipping
- Carrier: EMS
- Delivery Time: 15-25 business days after shipping
- Minimum Order: $50 or more
- Best for: Budget-conscious shoppers with flexible timelines
International Shipping Note: We ship globally, excluding some Asian countries and remote areas. Customs fees and import duties are the responsibility of the customer.
Shipping Restrictions
Due to the nature of our products, we cannot ship to some regions. Please check during checkout if we deliver to your location. Some remote areas may have additional shipping restrictions.
📦 Returns & Exchanges
Our Returns Promise
At Costumes Party Store, we want every costume to be perfect for your magical party moments! If something isn’t quite right, we’re here to help make it better.
Return & Exchange Basics
1 Timeframe: We accept returns and exchanges within 15 days of you receiving your order.
2 Condition Requirements: To be eligible for return or exchange, items must be:
- 🎯 In original condition with tags attached
- 🎯 Unworn and unwashed
- 🎯 In original packaging
- 🎯 Accompanied by the original receipt or order confirmation
Non-Returnable Items
For health and safety reasons, the following items from our collection cannot be returned or exchanged unless faulty:
- 🎭 Beard & Moustache accessories (due to hygiene reasons)
- 👶 Baby & Toddlers costume items that have been removed from packaging
- 💄 Accessories that have been opened or used
- 🎭 Adults Costume undergarments or intimate items
- ✂️ Customized or altered items
- 🎁 Sale items or clearance costumes
Note: These restrictions help us maintain hygiene standards and ensure all our customers receive quality products.
The Return & Exchange Process
1 Request Authorization
Before sending anything back, please contact us to get a Return Merchandise Authorization (RMA) number. Unauthorized returns cannot be processed.
2 Complete the Return Form
Use our simple return form or include the following information with your return:
Email Subject: Return Request – Order #[Your Order Number]
Email to: [email protected]
Required Information:
- Order Number
- Name
- Email Address
- Phone Number
- Item(s) to Return
- Reason for Return
- Preferred Solution: [ ] Refund [ ] Exchange (specify size/style)
- RMA Number (we’ll provide this)
3 Package Your Items
Securely package the items in their original packaging if possible. Include a copy of your return form or the required information.
4 Ship to Us
Send your return package to:
Costumes Party Store – Returns
68 Mills Street
SOUTH DUDLEY, AU 3995
Australia
Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error or a faulty item.
Refund Information
1 Refund Processing Time
Once we receive your return:
- 🕒 Processing: 3-5 business days to inspect returned items
- 💳 Refund Issued: Within 5-7 business days after approval
- 📧 Notification: We’ll email you when your refund is processed
2 Refund Methods
Refunds will be issued to your original payment method:
- 💳 Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days to appear on your statement
- 🎯 PayPal: 3-5 business days to appear in your PayPal account
Important: Original shipping fees are non-refundable. For exchanges, we’ll cover the cost of shipping the replacement item to you.
Exchange Process
Prefer a different size or style? Exchanges follow the same process as returns. Please clearly indicate in your return request:
- 🎯 The item you want to exchange
- 🎯 The replacement item you’d prefer
- 🎯 Size/color preferences if applicable
We’ll ship your exchange item as soon as we process your return.
Faulty or Incorrect Items
Received a damaged item or the wrong costume? We’re sorry! Contact us immediately and we’ll arrange a prepaid return label and expedite your replacement at no cost to you.
International Returns
As we ship globally (excluding some Asian and remote areas), please note:
- 📮 You are responsible for return shipping costs
- 📋 Include all customs documentation clearly marked as “RETURNED GOODS”
- ⏰ International returns may take longer to reach us
❓ Need Help?
Our friendly costume experts are here to assist with any shipping, returns or exchanges!
- 📧 Email: [email protected]
- 📮 Address: 68 Mills Street, SOUTH DUDLEY, AU 3995
- ⏰ Response Time: We aim to respond to all inquiries within 1 business day!
🎊 Thank you for choosing Costumes Party Store! 🎊
We’re honored to be part of your celebrations and committed to ensuring you have the perfect costume for every magical party moment!